Is your business facing negative impacts due to inefficient network operations and technical support? Our tailored telecom BPO services are designed to address your non-core needs effectively. Whether it’s service activation or network maintenance, we ensure quality outcomes for your back-end requirements.
Our Expertise in Telecom Industries
As an ISO 9001 and 27001 certified company, we guarantee superior-quality output and data security for your business. We excel in offering both short-term and long-term telecom BPO outsourcing solutions, leveraging our pioneering expertise. With a highly experienced workforce capable of handling diverse requirements, our telecom outsourcing solutions cover optimization for voice, wired and wireless services, VOIP, local trunks, LD services, and SD-WAN. Additionally, we manage tasks such as contract negotiation, telecom contract review, bill processing, telecom auditing, network optimization, and more.
Our All-Encompassing Telecommunication Services
Technical Support
In the realm of technical support for telecommunication services, our specialists offer assistance across various facets, including help-desk support, remote support, onsite support, knowledge management, and more.
Network Maintenance
For the upkeep and enhancement of telecommunication networks, our services encompass network maintenance through activities such as network monitoring, fault resolution, preventive maintenance, and capacity planning, all aimed at ensuring optimal performance.
Back Office Operation
Engage our telecom outsourcing services for seamless management of your administrative and back-office operations. We expertly handle tasks including data entry, order processing, customer account management, and reporting, adhering rigorously to data privacy and security regulations.
Billing and payment processing
Facilitating billing and payment processing, our services assist in generating and processing customer invoices. We expertly manage payment processing and reconcile customer accounts through essential processes, including invoice generation, payment processing, reconciliation, and efficient dispute resolutions.
Service Activation and Installation
For the seamless initiation of telecommunications services, we provide assistance in the setup, installation, configuration, and activation of essential equipment and network connectivity. This ensures a smooth process flow, allowing your customers easy access to their services.
The OTP GLOBAL Advantage in Telecom Services Outsourcing
Intelligent and Tactical Perspectives
Outsourcing empowers your internal workforce to concentrate on targeted areas of growth within the telecommunications business.
Customer-Focused Solutions
Our tailored telecommunication outsourcing solutions prioritize customers and are platform-agnostic. We concentrate on assisting our clients in fulfilling their customers' needs while fostering process excellence throughout the value chain.
Security and Compliance Assurance
Committed to stringent compliance protocols, including PCI-DSS certification, SOC, and other international security standards, we prioritize the protection of your customer's information. Employing advanced measures such as data filtering and firewalls, we ensure robust data security, mitigating risks effectively.
Technology and Innovation Excellence
Our expert team revolutionizes your telecom service by incorporating voice biometrics and streamlining repetitive processes with Robotic Process Automation (RPA). This approach aims to elevate productivity, enhance efficiency, and reduce human errors during customer interactions, ensuring a cutting-edge and forward-thinking service experience.
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BPO | IT | Digital Services
OTP GLOBAL stands as the preeminent and trusted company in the field of Telecom.
With a track record spanning over two decades in delivering telecommunication outsourcing services, we empower global telecom companies to maximize the value derived from their infrastructure, business network, and processes. Our seasoned and adept workforce excels in anticipating customer needs, introducing innovative services to address challenges, and employing diverse communication channels to reduce customer churn. Additionally, they offer support in account management, technical assistance, resolution of network connectivity issues, device configuration, and more.
