Optimize your order management requirements effortlessly with our tested order management services. Our customized solutions cover everything from efficient order processing to prompt fulfillment, aiming to elevate precision, velocity, and overall customer satisfaction.
Entrust your Order Management Services to the Professionals
With over three years of expertise, OTP excels in catering to the order management requirements of e-Commerce portals, online brand shops, and various manufacturing units. Our proficiency spans the entire order management spectrum, encompassing tasks such as order confirmation, system entry, payment verification, order status tracking, warehouse communication, shipment tracking, order cancellation, and more. Our comprehensive services aim to help businesses minimize day sales outstanding, cycle time, hold time, and cost per order.
We specialize in tailoring plans to address unique order processing needs. These plans incorporate tools like QuickBooks, Zoho Inventory, and others, along with diverse resource types and custom workflows. This strategic approach enables us to seamlessly connect systems, people, and workflows, ensuring synchronization in order aggregation, fulfillment, and customer service, even during peak seasonal demand. Our distinctive ability to effectively balance production push and consumption pull positions us as experts in order process management.
Our all-encompassing order management Services
Order Shipping and Logistics
Freight Forwarding | Customs Clearance | Packaging and Labeling | Warehousing and distribution | Supply Chain Management
Inventory Management
Inventory planning and forecasting | Inventory tracking and control | Inventory optimization | Warehouse management | Supplier management | Order fulfillment
Product Returns Management
Return Policy | Exchange Policy | Refund Policy | Return Shipping | Exchange Shipping | Return and Exchange Processing
Our Comprehensive Order management workflow
Order Processing
Our dedicated team receives incoming orders, meticulously recording crucial details such as product specifics, quantity, and delivery information.
Inventory Verification
Simultaneously during order processing, we conduct a comprehensive inventory check to confirm product availability, ensuring real-time updates for our customers.
Secure Payment Handling
We ensure a secure and seamless payment processing experience, facilitating hassle-free transactions for all orders.
Efficient Order Fulfillment
The gathered order information is seamlessly transmitted to our inventory department for prompt order processing and shipment preparation tailored to customer specifications.
Shipping Coordination
Our inventory team collaborates with logistics experts to coordinate timely and efficient shipping arrangements, ensuring a smooth delivery process.
Order Tracking Information
We prioritize customer satisfaction by providing detailed order tracking information, enabling customers to monitor their order status at their convenience.
Returns and Exchanges Management
In the post-delivery stage, our proficient team handles customer returns and exchanges swiftly, resolving any issues to ensure customer satisfaction and retention.
Tailored Order Management Solutions Across Industries
Our specialized order management services are designed to meet the unique requirements of each industry, ensuring seamless and efficient processes tailored to your business needs.
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BPO | IT | Digital Services
Unlocking the Benefits of OTP in Order Management Services
Mitigate Risks in Fulfillment
Leveraging precise techniques and advanced tools, we ensure accurate order tracking and fulfillment. This approach minimizes the likelihood of errors and delays, effectively reducing risks associated with the fulfillment process.
Reduce Operational Expenses
Our support extends to minimizing costs through the implementation of automation and streamlined measures. By optimizing fulfillment and delivery processes, we empower you to negotiate improved rates with both suppliers and carriers, facilitating substantial reductions in operational expenses.
Swift Shipping Solutions
Relying on a nimble and effective system, we guarantee accelerated shipping through efficient fulfillment and delivery processes. Our commitment includes real-time tracking and communication to enhance the overall speed and reliability of the shipping experience.
Cutting-edge Technologies
We rely on state-of-the-art order management tools such as Quickbooks Commerce, Orderhive, Zoho Inventory, OrderDynamics, and more. This ensures seamless tracking of customer orders, efficient inventory management, and timely order fulfillment.
OTP GLOBAL - Your Trusted Order Management Outsourcing Partner
For over three years, we have been providing top-notch outsourcing services for order management. Our seasoned professionals bring extensive expertise to the table, excelling in order handling, ensuring punctual deliveries, and effectively addressing customer inquiries. We boast a rich track record of delivering order management outsourcing solutions to a diverse range of businesses, including retailers, online stores, wholesalers, eLearning companies, and manufacturers. Our client base spans across the US, Canada, and the UK.
We take pride in implementing advanced technology and streamlined order management processes, enabling our clients to run efficient and cost-effective operations. Businesses rely on our services to achieve reduced inventory costs, expedited order processing, seamless integration with sales channels, operational optimization, and tailored reporting solutions.
