To significantly enhance operational efficiency, streamline your back-office task management with our comprehensive services. Boost productivity with our expert data entry and administrative support, designed to meet your unique business needs. Our tailored solutions ensure seamless success, driving your business towards higher performance and growth.

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Entrust your Back Office Services to the Professionals

With over three years of expertise, OTP excels in optimizing workflows to streamline diverse back-office tasks, including data entry, management, mining, cleansing, processing, billing, invoicing, document indexing, and more. Our team of over 300 agile professionals is adept at handling both simple and complex administrative, customer support, and industry-specific back-office tasks. Additionally, trained in Six Sigma methodology, our agents thoroughly understand your needs before project delegation.

By leveraging CRM and BPM workflow systems, along with advanced automation and AI tools, our support services effectively minimize manual tasks. Furthermore, as an ISO 9001:2015 and ISO 27001:2017 compliant organization, we prioritize robust network and information systems. Consequently, integrating capacity, speed, and quality goals seamlessly, we establish ourselves as a premier back-office outsourcing service provider. Moreover, our continuous commitment to innovation and excellence ensures that we not only meet but exceed client expectations, driving long-term business success and efficiency.

Our all-encompassing Back Office Services

Effective Catalog Management Solutions

Catalog Construction and Indexing | Services for Catalog Conversion | eCommerce Catalog Processing | Catalog Updating Services

Advanced Data Mining Services

Document Indexing Services
| Web Data Mining | Web Scraping | Data Collection | Data Research

Efficient Data Entry Solutions

Online Data Entry Services | Offline Data Entry Services | Logistics Data Entry | Image Data Entry Services

Comprehensive Data Management Solutions

Entry of Data Services | Data Mining Outsourcing | Form Handling Services | Processing of Transactions

Data Cleansing Services

Cleanup of Data | Scrubbing of Data | Verification of Data | Removal of Data | Merging of Data

Efficient Data Processing Solutions

Data Enrichment Services | Transaction Processing Services | Forms Processing Services | Word Processing Services

Streamlined Solutions

Order Processing Services | Insurance Claims Processing Services | Credit/Debit Card Applications Processing | Account Openings/Amendments and Audit Checks

Billing and Invoicing Solutions

Scanned Invoices/Purchase Orders | Structured and Unstructured Documents | Email Attachments | Credit and Debit Memos

Efficient Invoice Data Entry Services

Credit and Debit Memos | Data Capture, Indexing/Extraction, Validation, and Archiving | Data Input into Microsoft Excel or Word | Data Input into CMS Database Applications

Advanced Data Conversion Solutions

PDF Conversion Services | OCR Services | Document Conversion Services | Media Format

Streamlined Application Processing Services

Electronic Travel Authorization (eTA) | Visa | Passport | Driver's License | Social Security Card | Citizenship | Permanent Residency | Bank Account Opening | Credit Card | Insurance | Employment | Housing | Educational Program | Grant | Loan | Benefit | License Application

Efficient Accounting Data Entry Services

Invoicing | Auditing Data Entry | Bookkeeping Data Entry | Daily General Ledger Entry | Financial Data Entry | Manual Journal Entry | Financial Status Reports Generation | Accounts Receivable and Accounts Payable Data Entry | Preparation of Bank Reconciliation Statements

Optical Character Recognition (OCR) Solutions

Data Extraction Services | OCR Cleanup Services | Data Capture Services

Our Comprehensive Back Office workflow

Client Needs Discovery

We initiate the outsourcing journey by understanding the client's business requirements, objectives, and processes to determine the outsourcing scope. By collaborating closely with our clients, we ensure a clear comprehension of their unique needs. This thorough approach allows us to tailor our services precisely to meet their specific goals and expectations.

Service Agreement Finalization

The next step involves formalizing the terms of the Business Process Outsourcing (BPO) engagement, encompassing service level agreements, contract terms, and pricing. By clearly defining these parameters, we ensure mutual understanding and alignment between all parties. Consequently, this structured approach lays the foundation for a successful and transparent partnership.

Transition Planning

Our team of experts meticulously devises a comprehensive plan for transitioning processes from in-house operations to our dedicated team. This strategy ensures a seamless transfer of responsibilities, minimizing disruptions to your business. Furthermore, we prioritize continuous communication to address any concerns and optimize the transition process effectively.

Knowledge Transfer

To ensure success, we establish a specialized team and conduct thorough training on domain knowledge, process documentation, and other relevant aspects. Additionally, this preparation enables our team to fully understand and integrate with your business operations. Consequently, we are well-equipped to deliver high-quality service from day one.

Process Execution

The dedicated team executes outsourced processes in adherence to predefined Service Level Agreements (SLAs) and quality standards. By consistently meeting these benchmarks, we ensure reliable and high-quality service delivery. Moreover, this commitment to excellence fosters trust and satisfaction among our clients.

Performance Monitoring

The dedicated team executes outsourced processes in adherence to predefined Service Level Agreements (SLAs) and quality standards. Consistently meeting these benchmarks ensures reliable and high-quality service delivery. Moreover, this commitment to excellence fosters trust and satisfaction among our clients. Consequently, we build long-lasting and successful partnerships.

Service Content

Reporting

Regular reports and updates are provided to the client, keeping them informed about the ongoing performance and progress of the outsourced processes. This continuous communication ensures transparency and builds trust. Additionally, it allows for timely adjustments and improvements based on client feedback.

Service Content

Client Feedback and Improvement

We actively seek and collect feedback from the client, enabling us to understand evolving needs and implement necessary improvements to enhance overall service delivery. By doing so, we ensure our services remain aligned with client expectations. Furthermore, this proactive approach allows us to continuously refine and optimize our processes.

Service Content


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    Unlocking the Benefits of OTP in Back Office Services

    Access to Specialized Expertise

    We recruit skilled professionals with diverse expertise, ensuring a tailored match to fulfill your specific requirements and deliver optimal results. Consequently, our team is well-equipped to handle a variety of tasks efficiently. Additionally, this strategic approach guarantees that we can meet and exceed your expectations.

    Enhanced Productivity

    Elevate your business productivity through our back-office process outsourcing services. By leveraging task automation, we minimize manual labor and empower employees to concentrate on higher-value tasks. Consequently, this approach enhances efficiency and drives overall business growth.

    Optimizing the Bottom Line

    Transform your business’s financial performance with our back-office services. By enhancing the bottom line through process automation, real-time data utilization, advanced analytics, and seamless integration with modern systems, we ensure significant improvements. Furthermore, this comprehensive approach drives efficiency and fosters sustainable growth.

    Enhanced Risk Management

    Leverage our expertise to mitigate risks related to back-office support solutions. This includes regulatory compliance, data cleansing, data security, and resource optimization. Additionally, by addressing these critical areas, we help ensure your business operates smoothly and efficiently.

    Cutting-edge Technology Integration

    We consistently invest in advanced technology, upgrade our infrastructure to align with industry standards, and offer access to state-of-the-art tools, catering to your requirements for process optimization. Furthermore, by staying at the forefront of technological advancements, we ensure our services remain efficient and effective. This commitment to innovation ultimately enhances your business’s operational capabilities.

    Enhanced Scalability

    Entrusting your back-office BPO services to us facilitates achieving higher business scalability. This allows seamless optimization of processes in alignment with evolving needs. Moreover, our adaptable solutions ensure that as your business grows, our support evolves accordingly, maintaining efficiency and effectiveness throughout.

    OTP GLOBAL – Your Trusted Back Office Outsourcing Partner

    With extensive experience, our back-office BPO services company boasts a track record of success and a reputation for delivering top-notch services. Since 2020, we have served a wide array of industries, including manufacturing, healthcare, retail, eCommerce, information technology, telecommunications, finance, insurance, and supply chain. Moreover, catering to clients in the US, Canada, and the UK, we tailor our business models to your specific needs, driven by mutually identified and value-driven metrics. By relying on our services, clients can efficiently manage their business operations with seamless precision. Furthermore, our commitment to excellence ensures continuous improvement and adaptability to evolving business demands. Consequently, partnering with us empowers your organization to achieve higher efficiency, scalability, and overall business success.

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